Enquiry Management

Personalised, scalable top-of-funnel support that drives results

UniQuest’s Enquiry Management service helps universities deliver faster, more effective engagement at scale—turning interest into high-quality applications through seamless, omnichannel support.

We act as a natural extension of your team, giving prospective students the answers they need, when they need them however they choose to get in touch.

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What We Do


We manage and respond to enquiries across email, live chat, web forms, phone, events, and messaging platforms,
all delivered through a connected, consistent, on-brand experience.

Faster response times

We respond to students within hours, not days

Omnichannel engagement

Every platform covered, all tracked in one place

Scalable service

Deliver consistent, high-quality support at any volume

Through working with UniQuest, we’re now well-placed to manage the peaks and troughs of our work, and able to focus our resources on ‘quality’ service delivery and ongoing improvement.

Nick Miller, Chief Marketing and International Officer, QAHE

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How It Works

Never Miss An
Enquiry

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Seamless capture from all platforms
Integrated into the UQ Platform
Whitelabelled, on-brand student support
Connected, omnichannel communication
Actionable insights and forecasting

Strategically aligned, insight-led delivery

Our personalised engagement complements your in-house student recruitment strategy, informed by more than a decade of experience. We take a consultative, data-driven approach to optimise outcomes.

Our enrolment advisors are embedded into your ways of working, trained in your tone of voice and values, and equipped with the insight to represent your university credibly and empathetically.

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Who We Support


We work across UG, PG, home and international recruitment models, adapting to your structure and priorities.


Our Enquiry Management service helps multiple university teams meet their goals:

Marketing and Communications

Increase conversion from campaign to application

Admissions

Free up internal teams to focus on decision-making

International and Regional Teams

Ensure consistent 24/7 support across time zones

Pathway Providers and Agents


Deliver a joined-up, branded enquiry process

The UQ Platform

Our bespoke UQ CRM Platform connects the dots across your enquiry funnel.

Integrates with your systems
Tracks every conversation
Powers omnichannel outreach
Supports data-informed decisions

Why UniQuest?

Since 2013, UniQuest has helped over 85 institutions convert more than 550,000 students. Our service is designed specifically for higher education, no scripts, no generic support, just sector-trained teams delivering measurable results.

We're online in four geographic regions, supporting students across time zones and campaign cycles.

Proven track record
HE sector experience
Embedded into your systems
Scalable and flexible

Discover our range of enrolment services 

Admissions Support

Short or long term assistance during busy admissions periods.

Short or long term assistance during busy admissions periods.

Offer Conversion

Convert more offer holders into confirmed enrolments.

Convert more offer holders into confirmed enrolments.

Retention Services

Stay one step ahead of student attrition.

Stay one step ahead of student attrition.

Short-Term Solutions

Delivering rapid, reliable, high-quality support when you need it most.

Delivering rapid, reliable, high-quality support when you need it most.

Enrolment Services

End-to-end enrolment management services.

End-to-end enrolment management services.